Heriz Rug

Delivery

We ship Australia wide*, as long as there's a road to reach the property, we deliver there!

Click here for more details on 'Our Shipping Services'.

*exclusions apply to semi-remote and remote areas

Returns and Cancellation Policy

Please see our Return and Cancellation Policy for more details.

Visit our help centre to view our full returns policy and more!

Once you have selected the size and finish of the item you would like to purchase please take note of the dispatch time frame displayed above the 'Add To Cart' button, this will outline if your item is in stock or on order and due into stock at a later date.

Once dispatched and collected by our courier partner delivery times vary depending on your location and the courier service selected.

For further information around our delivery services please see visit our Customer Care Centre.

In stock, ready to ship

If your item is showing as in stock, then it is currently in our Sydney warehouse. Once your order has been placed it will be processed by our warehouse team and prepared for shipping. Once dispatched and collected by our courier partner, delivery times vary depending on your location and the courier service selected.

On order, ships after arrival date

If your item is due to be dispatched after a certain date this means it has been popular and is currently out of stock but we have more on the way! Once your item has been received at our Sydney warehouse your order will be processed by our team ready for shipping. 

Available to pre-order

If your item is available to pre-order this means it is currently out of stock and not on order. The approximate weeks given is the full lead time and we are not able to confirm the exact date it will arrive after ordering. Once a date for arrival into our warehouse is set, we will contact you to confirm. Please contact us if you have any further questions. 

An important note on finishes...

Natural materials may exhibit variances in grain colour and texture and can change colour with age. These variations are normal characteristics of all natural materials and should be expected and appreciated.

Please note product colours and materials can vary slightly to the images you see on the website, please get in touch with our sales team if you would like any further product or material details. 

To read up on recommended care instructions visit our help centre.

Rotate your rug every 3-6 months to reduce uneven wear & tear. Lightly vacuum once or twice a week using the lightest possible setting. Avoid powerful vacuums that may pull fibres loose from the base of the rug. Vacuum the base of your rug occasionally, as dirt can accumulate here as well. Blot spills with a paper towel or colourless cloth, do not wipe or scrub, and spot clean with a small amount of gentle detergent and warm water. For further cleaning tips, please contact your rug cleaning professional.