Standard Shipping Guide

• Approx: $39.00 - $249.00 AUD depending on location and weight

Estimated delivery time frames:

• 5-7 Business Days: NSW & VIC metro, ACT & QLD
• 7-12 Business Days: NSW & VIC non-metro areas, SA, & WA metro
• 12+ Business Days: SA, & WA non-metro areas, TAS & NT

If you find that your item shows that it has been delivered but you never received it, it is worth checking if:

• Your items have been left in a safe place on your property or possibly with your neighbour.
• The driver has attempted delivery and a card has been left and/or they have been re-directed to your local post office or courier depot.

If you still have concerns, please contact our friendly customer service team.

Alternatively, if you prefer you can contact the relevant courier directly using the below contact details:

Standard Delivery Services:

Click Australia Post or Phone: 13 13 18 

Premium & Premium Plus Services

Please contact Designer Transport: (02) 9556 2788

We do occasionally run free shipping promotions that could be applicable to your order!

Free shipping is available on selected products and sizes, to East Coast, metro areas when a promotion is active. To see if you qualify for free shipping during a promotion, simply enter the code specified on our home page at checkout with your full address.

Promotional Free Shipping offers are subject to terms and conditions as specified.

As soon as your order has been dispatched we will send you a shipping notification email. Please check the estimated dispatch time of each item on your order confirmation email. 

Manage your delivery by tracking the status of your order online, please allow 24 - 48 hours after dispatch for the tracking status to be updated:

Track your delivery via Allied Express

Track your delivery via Aus Post

For our Premium and Premium Plus delivery services our couriers, Designer Transport, do not currently offer a live tracking service. However, once the item has been dispatched, you will receive a shipping notification email from us, and their customer service team will call you directly to arrange a delivery date that suits you.

My tracking number is not working!

If your tracking number doesn't appear to be working, double-check the tracking number is correct and please bear in mind it can take anywhere from 24-48 hours for the courier's tracking facility to update.

If you are still experiencing issues, please contact our Customer Care Team and they will be more than happy to help out! You can find their contact details HERE.

Currently, we do not offer click-and-collect services.

All orders will be dispatched from our Sydney Warehouse or sent directly from our brand partners to your home.

Please refer to the details of our range of delivery services here.

The lead time is the number of weeks that the goods are expected to be available at our warehouse for dispatch. Once you have selected the size and finish of the item you would like to purchase please take note of the dispatch time frame displayed above the 'Add To Cart' button, this will outline your lead time and if your item is in stock or on order with our suppliers and due into stock at a later date.

In Stock? 

If your item is showing as in stock, then it is currently in our Sydney warehouse and when your order has been placed it will be processed by our warehouse team and prepared for shipping. Once dispatched and collected by our courier partner delivery times vary depending on your location and the courier service selected.

Dispatched at a later date?

If your item is due to be dispatched after a certain date this means it has been popular and is currently out of stock but we have more on the way! Once your item has been received at our Sydney warehouse your order will be processed by our team ready for shipping. Once dispatched and collected by our courier partner delivery times vary depending on your location and the courier service selected.

For further information about our delivery services please see our Ordering section.

Please note: We have been experiencing a high volume of calls, orders, and enquiries and our team is working really hard to get back to queries as quickly as possible. If you do email us, or place an order, rest assured it has been received and is being processed, and we will be in touch as soon as we can!

We offer a wide range of furniture and homewares, and where possible we have items in stock in our warehouse and showroom ready to be packed and shipped. All in-stock orders are usually dispatched within 48 business hours of receiving your order.

 If an item is out of stock, our friendly sales team will call you as soon as your order is processed to confirm the relevant lead time, and advise when your order will be available for delivery.

You can also see an approximate ship date on our product pages, directly above the 'Add to Cart' button. 

Many products are subject to a lead time which varies per supplier and these items will be dispatched within 48 business hours after receiving them into our warehouse.

*Delivery time frames once dispatched vary depending on courier and delivery address. See our 'Delivery time frames' article for details.

 If you have ordered from our range of custom products, the manufacturing time is around 10 - 24 weeks. A member of our team will be in touch to confirm the approximate lead time and delivery will occur as soon as your item has been manufactured and arrives into our warehouse.

 *Please Note: manufacturer’s delivery and lead times are subject to change from time to time and without notice.

Life Interiors will price match any identical product of ours found on a competitors website or store, with some exclusions.

For us to be able to price match a product, customers must provide evidence of the competitor's current advertised price by providing a link to a competitor's website with the publicly advertised price.

It must be the identical product, be in-stock, and available for delivery to an address in Australia.

The competitor's price must be publicly advertised and be the final price, this includes GST, delivery cost and any other fees.

This policy is not applicable to the following:

• Products priced as part of a bundle
• Display stock, end of line, trade or clearance lines
• Member or sign-up offers
• Pricing errors

EXCLUSIONS:

• Armadillo, Ethnicraft, Ellison Studios., Bonnie & Neil, Slim Aarons, Ubabub, Leander, Quax, and Troll

Your item will either be in stock, on order or available for order. The dispatch date should be made clear both on the product page, above the 'Add to Cart' button, and when placed in your 'Cart'. 

In Stock? 

If your item is in stock, then it is currently in our Sydney warehouse and should show as being ready to ship in 1-2 or 3-5 days. Once dispatched and collected by our courier partner delivery times vary depending on your location and the courier service selected, with an average of 7-10 days for metro delivery.

Dispatched at a later date?

If your item is due to be dispatched after a certain date this means it has been popular and is currently out of stock but we have more on the way! Once your item has been received in our Sydney warehouse your order will be processed by our team and prepared for shipping. Once dispatched and collected by our courier partner, delivery times vary depending on your location and the courier service selected, with an average of 7-10 days for metro delivery.

Had a change of mind? That's ok! If you decide that you no longer want to go ahead with your purchase, you can cancel your order. Simply let us know, and if your goods have not already been dispatched, we’ll cancel your order* and issue a refund, it's as easy as that.

However, your order must be cancelled prior to dispatch of goods from our warehouse. In the case that the items have already left the warehouse, any associated shipping fees will be deducted from the refund.

*Please note, please see our Returns Policy for a full list of Terms & Conditions, including a list of brands that are excluded from our change of mind refund and cancellation policies.

Of course! We understand that not everyone is comfortable placing orders online, so please feel free to email our team or contact us via Live Chat to help place your order. 

Please click the contact us button near the bottom of the page.

Unfortunately, we currently do not offer a lay-by service. Items must be paid for at the time of ordering.

Before completing your purchase, please double-check that your shipping address is correct.

We are only able to change the shipping address on your order before it has been dispatched, so please contact us as soon as possible to if you need to make any changes. Contact us via Live Chat or by clicking on the Contact Us button below and Submit a Request to our team who will be happy to help!

Unfortunately, once your order is on its way, we may not able to make any changes.

At this stage, all of our couriers are only able to deliver orders within business hours.

However, should you require delivery outside of business hours, or additional services such as assembly and rubbish removal, you may consider upgrading to our Premium and Premium Plus delivery options if available for the product you have ordered or the area you live in. 

Our premium carrier's offer a white-glove service and flexible delivery times, they contact you directly to arrange a delivery time that suits you!

Please contact our friendly sales team for further details on how to upgrade to these Premium Services.

If you have given your courier the authority to leave as part of your order confirmation process, your order will be left in a safe, undercover area at your address. If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel.

If you have not provided an authority to leave, our shipping partner will leave a notice at your home to advise they attempted delivery, it will contain information on how to contact them to organise an alternative delivery arrangement and the items will be returned to their nearest depot.

If your order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may apply.

Australia Post:

For Australia Post deliveries, the driver will leave a note for you to collect from your local post office. If the parcel has not been collected within 10 business days, it will be returned to our warehouse.

Note: for residential deliveries being made by Australia Post, they can occur as early as 7 am. For business addresses, the delivery will be made during standard business hours, 9 am to 5 pm AEST.

The delivery time frame for a return will be dependent on the courier service used, and the sending address of the return. All returns from Sydney metro usually take up to 7 business days to reach our warehouse. Returns initiated from regional or interstate areas may take longer.

Once your return is received, your items will be assessed and the refund amount you paid, minus any shipping costs and additional handling fees as advised, will be issued within 10 business days.

Refunds are processed using the same method as the original payment method.

*Kindly note that your financial institution may require 3-5 days to clear the funds back into your account.

On rare occasions, we may accidentally ship the wrong item to you, we apologise if this is true in your case!

If you have received an incorrect item, let us know as soon as you can by contacting our customer service team, ideally within 3 business days of receiving your delivery, with the following information:

• Order number
• Item name
• Photo of the item you received

We will then send out the correct item as soon as possible and arrange for the pickup and return of the incorrectly shipped item at no cost to you.

Yes, in some circumstances and pursuant to Consumer rights and guarantees, sale items can be returned. However, these are subject to the manager's discretion and some exclusions apply.

All items must be opened and checked within 24 hours of receipt, otherwise, we cannot be liable for damage incurred during transit. Any damaged or faulty claims or refunds after 14 days of delivery will not be accepted as a refund and be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs.

• In order to make your returns process seamless and easier to assess, please take 2 to 3 images of your package/carton when it arrives. 
• In the case that your item arrives damaged or faulty and you make a claim within 14 days of delivery, you will not be liable for any return shipping charges.

 *Please do not attempt to return the items before speaking to one of our specialists, you may be responsible for any associate expenses if you do so.

In the unlikely event that your item arrives damaged or faulty, please follow the process below and our team will provide the best resolution for a replacement (if available), store credit or a full refund.

1. Contact our Life Interiors customer care team to obtain a return authorisation form, visit our 'contact us' page HERE for details. 
   
2. Please email the completed form, along with photographs of the fault/damages, including 2 to 3 photos of the package upon arrival, to our team for your request to be processed. Please include your name, order number and contact details.
   
   Please note: We will be unable to proceed with a faulty return request without images of the reported damages for reference.
   
3. Once your return request has been confirmed, please print a copy of the completed return authorisation form and place it inside the box or parcel you are returning.
   
   Please note: If the item is faulty and you are no longer in possession of the original packaging, please contact our team to discuss further.
   
4. Upon return, your merchandise will be inspected and any refund required will be issued within 7 business days back to the payment option you chose with your original order.

Please note: We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way, or failure to take reasonable care.

For all change of mind returns, see our 'I have changed my mind, what do I do?' article for our RETURN ELIGIBILITY and guidelines.

In the instance your order arrives missing a part, please contact us with the following information and we will work to resolve this issue for you as soon as possible:

• Order number
• Item name
• A detailed description of the missing part
• Photo to show which part is missing

We provide a 12 Month Warranty on all products. Should you wish to submit a warranty claim please contact our friendly customer care team.

You may be required to send images of the damage to aid in our assessments. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

Our 12 Month Warranty on all products is subject to the following conditions:

• Warranty will not cover normal wear and tear (including pilling on fabric pieces), improper care, maintenance and abnormal use of products and commercial use.
• Customers must provide their proof of purchase and may be requested by Us to provide further information.

The ultimate Warranty Claim decision will be subject to the above. Products will be repaired or replaced, depending on the situation of the claim and product circumstance. The claim will be solely at our discretion.

Warranty policy terms applicable to all Life Interiors & Ellison Studios. products:

Our Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes.

Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, this Warranty will not apply if:

(a) Repairs to a product are made or attempted by a service provider other than one approved by either Us or Ellison Studios.

(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.

(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.

(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.

(e) The product is tampered with in any way.

Consumer guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Ellison Studios Warranty apply to the consumer guarantees.

Consumer guarantee remedies: If there is a major failure with the product, the customer is entitled to:

(a) reject the product and get a refund;

(b) reject the product and get an identical replacement or one similar in value if reasonably available; or

(c) keep the product and obtain compensation from freedom for the drop in value of the product caused by the major failure.

If there is a minor failure with the product, the customer is entitled, at the election of management to:

(a) a refund of the cost of the product;

(b) replacement of the product; or

(c) have the product repaired within a reasonable time.

To clean your plastic and fibreglass furniture, wipe it down with warm, soapy water. Dry afterwards with a cloth. Much of our polypropylene furniture is weather resistant and UV stabilised, however it is always best to keep furniture away from direct sunlight and the sun’s harmful ultraviolet rays.

These care instructions are a general guide, for any specific instructions check your product care label. 

One of the most important things to try to avoid in caring for metals is rust. To avoid rusting, use and store metal furniture inside. If your furniture does get wet, make sure to dry it with a cloth.

To clean, wipe with warm, soapy water, drying well afterwards. These care instructions are a general guide, for any specific instructions check your product care label. 

The majority of our leathers are semi-aniline leather, which is leather that has been dyed using soluble dyes and then had a protective top layer applied to help against wear and staining.

To help maintain this leather, we recommend periodically applying a leather protector to help resist soiling from regular use. A protector will also help staining from other items, such as clothing with dyes eg. dark denim, and will increase the longevity of your leather upholstered items. Always test an inconspicuous area first, and follow instructions carefully when applying a new product.

Keep leather items away from direct sunlight and heat sources, this may cause the material to fade or change appearance.

These care instructions are a general guide, for any specific instructions check your product care label.

Vacuum your furniture regularly to remove dust and loose dirt. For fixed covers and fabric upholstery, it is recommended that you do not use soaps or detergents as they can cause colours to bleed and the padding underneath can become too wet. This can cause staining and interior damage. Instead, seek a professional upholstery cleaner to remove stains. 



For fabric accessories and homewares, blot any spillages or stains carefully with a damp cloth, do not rub into the fabric and use appropriate cleaners and protectors to care for your items. 



Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Keep fabric items away from direct sunlight and heat sources, this may cause the material to fade or change the appearance. 


Pilling

Through general use, the fibres in your upholstered fabric pieces may become loose and ball up, with friction resulting in pilling. 

Pilling is a result of normal wear and tear and is not covered under our warranty. It can occur on a range of fabric products, including armchairs, sofas, & rugs and while it is not completely unavoidable, there are measures to minimise pilling. 

If possible, rotating your cushions to even out wear may help as well as regularly vacuuming your fabric products. 

Linen

For general maintenance, lightly vacuum occasionally using an upholstery attachment or gently dry brush the upholstery. Blot any spillages or stains carefully with a damp, light-coloured cloth being careful not to rub into the fabric. Water and cloth should remove most stains but you can also use a gentle soap, being careful to spot test all soaps and cleaners first.

Velvet

To clean, blot any spillages or stains carefully with a damp cloth, being careful to not rub into fabric. Use strong steam and brushing to smooth out any wrinkles on the velvet and only use appropriate cleaners and protectors to care for your fabric upholstery. 

Boucle

For general maintenance, lightly vacuum occasionally using an upholstery attachment or gently dry brush the upholstery. For any spills, soak up any excess moisture immediately. For water-based stains, use a clean, soft, white cloth or a natural sponge with lukewarm, soapy water. Brush the stain with light, quick strokes. Avoid a scrubbing motion and work from the edge of the stain toward the centre.

These care instructions are a general guide, for any specific instructions check your product care label.