Frequently Asked Questions


Standard Shipping Guide

  • Approx: $39.00 - $249.00 AUD depending on location and weight

Estimated delivery time frames:

  • 5-7 Business Days: NSW & VIC metro, ACT & QLD
  • 7-12 Business Days: NSW & VIC non-metro areas, SA, & WA metro
  • 12+ Business Days: SA, & WA non-metro areas, TAS & NT


Should you change your mind about a purchase, you can return the item within 14 days of having received it and have the choice between receiving store credit or a full refund. With all change of mind returns, any promotional discount used on the order will be non-refundable and the voucher will not be reactivated.

See more information on how to make a return HERE.

All items must be opened and checked within 24 hours of receipt, otherwise, we cannot be liable for damage incurred during transit. Any damaged or faulty claims or refunds after 14 days of delivery will not be accepted as a refund and be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs.

See more information on how to make a claim HERE.